Customer Relations Department

Questions about member benefits, eligibility, or claims?

Professional Services Department

Questions about your participation status or Delta Dental policies and procedures?

Provider-Carrier Dispute Process

If you do not agree with a decision made on a claim based on Delta Dental's processing policies and that decision that results in a financial liability to you, you may submit your dispute rationale in writing to:

You also have the right to present your dispute rationale in person, via teleconference, and to designate a person to represent your interest during the dispute-resolution process. If you wish to present your dispute rationale in person, or via teleconference, you will be notified of the date, time and location of the meeting.